FAQ

These are some of the most common questions and answers about EdConnect.
If you couldn't find your question in the list below, please contact us directly.

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General
Requirements
Privacy and Security
Support
What is EdConnect?
EdConnect is a cloud-based end-to-end system that helps schools and universities. Our system optimizes operation, facilitates learning, and enables effective communication.
How can I use EdConnect in my School/ University?
Integrating EdConnect in your institution is easy and fast. After our initial analysis, EdConnect can begin powering your institution in 7 days or less.
How do I get support from EdConnect?
Our top of the line customer support is reachable by email, phone and even live chat.
Do I need expensive servers and equipments?
No, you don't.
By using "cloud" technology, we are able to provide you with the latest and greatest technology accompanied with a level of service that is unpararelled while helping you reduce the cost of buying and maintaining equipments.
Do I need lightning fast internet?
Our system has gone through rigorous testing to ensure optimal performance.
While fast internet connection is preferred; Our BASIC service plan only requires dial-up internet speed to function.
Is my data safe?
Yes. Rest assured that we take data security very seriously. Our security standard is on par with major banks and financial institution. All data is encrypted and stored in a Tier-4 Data Center facilities which is why your data is probably safer with us that with you.
Do I need to backup my data?
At EdConnect, we perform REAL-TIME redundancy backup of your data. At any time, you can manually backup your data to keep on-site. On top of that, every quarter, we will send you a link of your data to download and store.
Do I need to pay for software updates?
No, all updates are FREE, FOREVER. No hidden and extra charges.
Do I need to hire an IT professional, now that we're dealing with a system?
It is not necessary. That's the reason we're here. Think of us as a full fledge IT team ready to support your institution with all your IT needs.
At EdConnect, it is our goal to help education institutions focus on what truly matters. Providing world-class education for our future generations.

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